Client Testimonials - Market Research

"In the six years that marketing consultancy Spirited Marketing worked with Avand (since acquired by TechnologyOne) it managed annual customer and employee satisfaction surveys, benchmarking and post project implementation surveys which greatly contributed to the ongoing success of our company.

"The annual surveys allowed us to benchmark our performance, and that of our products, and helped us to further develop products and processes to better support our customers, and improve our bottom line through greater customer loyalty.

"Spirited Marketing developed the questionnaires, conducted the web-based surveys, collated the results, analysed those results and made valuable recommendations on how we should address any issues. The company also worked closely with our sales team to drive a high customer participation rate.

"The reports were the most comprehensive and insightful I and the other board members had ever received and gave us a solid foundation on which to develop our business."

Chris Gorry, Director, Group Advantage

"Spirited Marketing made the process of surveying 2000 of our customers extremely simple. Their expertise in developing the right questions to get to the centre of the topic we wanted to explore was invaluable.

"Spirited Marketing was very professional, keeping us updated on progress at all times and dealing with any customer concerns quickly and expertly.

The survey results have given us a better understanding of how we can improve our product and service offerings, and add more value to our clients’ business. We believe the survey will help us increase our repeat business and referenceable clients."

Shane Preston, CEO, Solidtec Solutions

"Customer surveys are an important part of our marketing mix to check the pulse on our service levels and the quality of our products. Spirited Marketing customises the surveys to suit the target. They don’t just provide the raw figures but analyse the results and recommend a course of action. That’s delivering value.

Spirited Marketing always delivers value and are a pleasure to work with."

Col Hoschke, Director, Glenhaven Investments

 

Spirited Marketing Services

  • Marketing Plans

  • Channel Marketing

  • Product Marketing

 

Spirited Marketing
0419 278 786
(02) 9929 4429
lisa@spiritedmarketing.com.au